92dad Privacy Policy

1 Introduction

92dad ("we", "us", "the Company") operates the online casino and sports betting platform accessible at 92dad.com ("the Platform"). This Privacy Policy describes how we collect, process, store, and protect personal data relating to registered users ("you", "the User") and visitors to the Platform.

By registering an account on 92dad or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, you should cease using the Platform and may request account closure by contacting our support team.

This policy should be read alongside the 92dad Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform.

2 Personal Data We Collect

92dad collects the following categories of personal data from users of the Platform:

• Identity Data: Full name, date of birth, gender, and National Identity Card (CNIC) number or equivalent government-issued identification, collected as part of mandatory Know Your Customer (KYC) verification.
• Contact Data: Email address, mobile phone number, and residential address.
• Financial Data: Payment method details (JazzCash account number, Easypaisa account number, bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah transfers), transaction history, deposit amounts, and withdrawal amounts.
• Account Data: Username, account registration date, login history, session duration, and account settings preferences.
• Gaming Data: Bet history, game play records, bonus activity, and responsible gaming tool settings.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and referring URL.
• Communications Data: Records of interactions with the 92dad support team, including live chat transcripts and email correspondence.

We do not collect or store full payment card numbers. Where card payments are processed, tokenisation is used and full card data is handled exclusively by our certified payment service providers.

3 How We Collect Your Data

92dad collects personal data through the following means:

• Direct collection at registration: When you create a 92dad account, you provide identity, contact, and security information directly.
• KYC verification: Identity documents submitted during the account verification process.
• Transactional activity: Financial data generated when you deposit or withdraw funds via JazzCash, Easypaisa, or bank transfer.
• Platform usage: Technical and gaming data collected automatically as you use the Platform, including through cookies and server-side logging.
• Support interactions: Data you provide voluntarily when contacting the 92dad support team.
• Third-party verification providers: Identity and fraud-screening data received from third-party KYC and AML service providers during the verification process.

4 How We Use Your Personal Data

92dad uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your 92dad account, and to verify your identity as required under applicable regulations.
• Service delivery: To process deposits and withdrawals, settle bets, credit bonuses, and provide access to all Platform features.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming regulations, including mandatory record-keeping and reporting requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Customer support: To respond to your enquiries and resolve account issues.
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the 92dad Platform.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion in accordance with your preferences and applicable requirements.
• Communications: To send transactional notifications (e.g., deposit confirmations, withdrawal receipts, security alerts) to your registered contact details.

92dad does not use your personal data for unsolicited third-party marketing and does not sell your data to external advertisers.

5 Legal Basis for Processing

92dad processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our contractual obligations to you under the 92dad Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable AML, CTF, and gambling regulatory requirements, including identity verification and transaction reporting.
• Legitimate interests: Processing carried out for the purposes of fraud prevention, Platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where we rely on consent as a legal basis (for example, for optional marketing communications), you may withdraw that consent at any time by contacting our support team or updating your account preferences.

6 Data Sharing & Third Parties

92dad may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency payment processors, for the purpose of processing transactions.
• KYC and identity verification providers: Third-party services engaged to verify your identity and screen against sanctions and watchlists as required by AML obligations.
• Game software providers: Licensed game studios whose titles are hosted on the 92dad Platform may receive anonymised or pseudonymised game play data for technical purposes.
• Regulatory and law enforcement authorities: Where we are legally required or compelled by a court order or competent authority to disclose data.
• IT and hosting service providers: Infrastructure and security vendors engaged to host and protect the Platform and its data.

92dad does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes.

7 Cookies & Tracking Technologies

The 92dad Platform uses cookies and similar tracking technologies to operate certain Platform features and to collect technical usage data. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function, including session management, authentication, and security features. These cannot be disabled without affecting Platform functionality.
• Performance cookies: Used to collect anonymised information about how users interact with the Platform, enabling us to identify and resolve technical issues and improve performance.
• Functionality cookies: Used to remember your preferences such as language settings and login state, so you don't need to re-enter them on each visit.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some features of the 92dad Platform from functioning correctly.

8 Data Security

92dad implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 92dad Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that personal data is accessible only to authorised personnel who require it for legitimate operational purposes.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication (2FA) available to all users as an additional account security layer.

Notwithstanding these measures, no data transmission over the internet can be guaranteed to be 100% secure. You use the Platform and transmit data at your own risk, and you are responsible for maintaining the security of your own account credentials.

9 Data Retention

92dad retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Account data and transaction records are retained for a minimum of five years following account closure, in compliance with AML and financial record-keeping obligations.
• KYC identity documents are retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Technical log data is typically retained for up to 12 months, unless required for longer periods in connection with an ongoing fraud investigation or legal proceeding.
• Support communications are retained for up to three years following resolution of the relevant issue.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

10 Your Data Rights

Subject to applicable law and regulatory constraints, you have the following rights in relation to the personal data 92dad holds about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that this right is subject to overriding legal obligations, including AML record-keeping requirements.
• Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances.
• Right to data portability: You may request that we provide your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 92dad support team via live chat or at the email address provided in Section 13 of this policy. We will respond to all valid requests within 30 days.

11 Children's Privacy

The 92dad Platform is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data through the Platform, we will immediately close the account and delete all associated personal data.

If you believe that a minor may have accessed the 92dad Platform or submitted personal data, please contact our support team immediately so that we can take appropriate action.

12 Changes to This Privacy Policy

92dad reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered users by email to the address on file and/or by a prominent notice displayed on the Platform. The effective date displayed at the top of this document indicates when the current version came into force.

We encourage you to review this policy periodically. Continued use of the 92dad Platform after the publication of any update constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 92dad, please contact us through the 24/7 live chat function available on the Platform.

You may also reach us by email at: [email protected]

The email address above is provided for written correspondence only. For the fastest response, we recommend contacting the 92dad support team via live chat directly on the Platform.